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Why Isn’t data gifting working?

HaydnD
Investigator
Investigator

‎10-11-2024 01:37 PM

 
0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎10-11-2024 02:11 PM

Hi @HaydnD 

What error messages are you receiving.

Have you gifted data before.

https://ee.co.uk/help/mobile/manage-use/pay-monthly/data-gifting

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
HaydnD
Investigator
Investigator
In response to Northerner

‎11-11-2024 11:34 AM

Hi @Northerner 

HaydnD_0-1731324850451.png

I have gifted data many times

0 Helpful
Leanne_T
EE Community Support Team
In response to HaydnD

‎11-11-2024 01:34 PM

Hi @HaydnD 

Thanks for coming to the community. 

Are you gifting data using the EE app or logging to your EE account using a web browser? 

How long ago did you last gift data? 

Are you in the UK?

Speak to you soon 🙂

Leanne.

0 Helpful
HaydnD
Investigator
Investigator
In response to Leanne_T

‎11-11-2024 02:05 PM

Hi Leanne,

Web browser

Last month

UK

0 Helpful
Leanne_T
EE Community Support Team
In response to HaydnD

‎11-11-2024 03:06 PM

Thanks very much @HaydnD 

Have you tried clearing cookies and cache and opening a new browser? 

If so, please call us on 150 and the team will get this looked into for you 🙂

Leanne.

0 Helpful