Why Isn’t data gifting working?

[Northerner]

Hi @HaydnD 

What error messages are you receiving.

Have you gifted data before.

https://ee.co.uk/help/mobile/manage-use/pay-monthly/data-gifting

Thanks 

[HaydnD]

Hi @Northerner 

I have gifted data many times

[Leanne_T]

Hi @HaydnD 

Thanks for coming to the community. 

Are you gifting data using the EE app or logging to your EE account using a web browser? 

How long ago did you last gift data? 

Are you in the UK?

Speak to you soon 🙂

Leanne.

[HaydnD]

Hi Leanne,

Web browser

Last month

UK

[Leanne_T · Accepted solution]

Thanks very much @HaydnD 

Have you tried clearing cookies and cache and opening a new browser? 

If so, please call us on 150 and the team will get this looked into for you 🙂

Leanne.

[HaydnD]

Hi Leanne,

I managed to gift data using the App (still can't gift from laptop or mobile using Chrome)

Haydn

[Leanne_T]

Hi @HaydnD 

Thanks for coming back to me. 

Can you try another browser other than Chrome, does the same happen? 

Speak soon 🙂

Leanne.