Unexplained high charges

[LadyV]

I recharged my sim with 10pounds on the 28/10/2023 ,and on the 29/10/2023 I was told I have 0. 20p left in my balance. My data did not work nor did I makes calls. Pls why

[Leanne_T]

Hi @LadyV 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂