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Top-up failed due to a system error to add bank card details

JZX21
Visitor

‎12-12-2025 10:16 PM

My Top-up failed due to a system error to add bank card.

Also the system just didn't let me add any bank card to it. My card is a MasterCard that is useable across Europe and UK.

I need to top-up the account otherwise the monthly contract will terminate. What should I do?

Screenshot_2025-12-12-22-11-26-556_com.android.chrome.jpg

 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎12-12-2025 10:26 PM

@JZX21 : If you're having to top-up It's not a monthly contract but a 30-day PAYG plan.

Is your card issued by a UK bank? If not, you'll need to call CS to top-up or top-up in a shop.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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