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Subscription pack

rojopo2005
Explorer

‎05-10-2022 11:12 AM

Hi. I have purchased a subscription pack on my mobile which is active but I still can’t access internet. Any advice would be great please. 

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎05-10-2022 01:17 PM

Hi @rojopo2005

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

0 Helpful
rojopo2005
Explorer
In response to Leanne_T

‎05-10-2022 03:34 PM

Hi. I have tried texting BALANCE to 150 on wifi and without but the message keeps coming up as not delivered?

Thanks, Jo

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to rojopo2005

‎05-10-2022 03:35 PM

Thanks @rojopo2005

Are you in the UK at the moment? 

Do you have signal showing? 

Leanne.

0 Helpful
rojopo2005
Explorer
In response to Leanne_T

‎05-10-2022 03:44 PM

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to rojopo2005

‎05-10-2022 03:46 PM

Hi @rojopo2005

Sorry there is no information in your reply? 

Leanne.

0 Helpful
rojopo2005
Explorer
In response to Leanne_T

‎05-10-2022 04:01 PM

Hi Leanne. Are you still able to help with our account? Thanks, Jo

Sent from my iPhone
0 Helpful
XRaySpeX
Grand Master
Grand Master

‎05-10-2022 05:11 PM

Where are you? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful