Snapchat won’t work on my iPhone XS Max wen using mobile data

Looby908 · ‎07-11-2023

Pls help my Snapchat and wottsapp won’t work using my mobile data it’s all switched on correctly I’ve deleted the apps and reinstalled and still no luck pls help

Northerner · ‎08-11-2023

Hi @Looby908

You need to change your content lock settings on your EE app.

Once reduced those apps will work.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎08-11-2023

Hi @Looby908

You need to change your content lock settings on your EE app.

Once reduced those apps will work.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎08-11-2023

Hi @Looby908

Thanks for coming here 🙂

Please see our How Do I Turn On Parental Controls on My Device? Help page for details on changing your content lock settings, to see if this helps get the apps working?

Leanne.