Paid pay as you go contact doesn't start for a week??

[fionn666]

Hi there, 

After much trouble trying to pay for my contract, I finally managed to pay for the £15 a month plan then it said it won't start until the 19th of October?? I've texted NOW to 150 and STOP PACK but one says I have no active plan and the other says I have one active, and customer service will not answer. This is just infuriating and I can't find any support.

[Chris_B]

@fionn666    Your not on contract it’s a pay as you go.   
 
 Did you text NOW to 150 first ?  Then texted STOP PACK to 150 ?    If you did you active the pack then you stopped it with the stop pack text. 

[fionn666]

Yeh I texted now first and the reply was we were unable to stop your active plan, idk what plan it’s on abt and the stop pack said I had no plan

[XRaySpeX]

@fionn666 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

---

@fionn666 wrote:

I've texted NOW to 150 and STOP PACK but one says I have no active plan and the other says I have one active.

---

Which said what exactly?

BTW: A PAYG plan isn't a pay monthly contract.

@Chris_B : STOP PLAN doesn't stop a pack dead; it just stops it auto renewing.