Not able to access Reddit app whilst using mobile data?

Jazminamy12 · ‎04-11-2022

Hiya,

I’m really confused. About five days ago I tried accessing Reddit whilst out and about and it told me there was no connection. I sort of left it and when I got home I tried again whilst connected to Wi-Fi and it connected fine. I turned my Wi-Fi off because it was a bit slow and I wanted to watch a video, the same thing happened again it said no connection.

I googled to see if I could find anything and someone said go on the EE app and change your settings to 18+ (it already was set up as that). I’m so confused and not really sure what’s going on. All my settings are 18+.

Anyone that has any suggestions please reply! It’s doing my head in now as I have a group chat on there I like to speak to throughout my day. Thank you in advance.

XRaySpeX · ‎04-11-2022

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Jazminamy12 · ‎04-11-2022

Hiya, I have a sim only contract now after paying my phone off

XRaySpeX · ‎04-11-2022

Where in your MyEE do you see mention of 18+?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)