We moved from BT Mobile to EE last week but have not had mobile data since. Wi-fi fine but no mobile data. there is no 4g symbol at the top of our phones (both Note 8s)
We called tech help 3 times now and nothing has solved the problem.
Configuration messages sent....no joy
Refresh sent from their end...no joy
new sims sent....no joy
last suggestion was to factory reset our phones....a total madness idea...but tried it.....no joy....now we are spending hours getting the phones back to they way we like them and waiting on samsung smart switch to update all our settings.
what is the strangest thing.....the SIMS work fine for mobile data on my sons mobile? how is this even possible. My sons SIM works fine on our Note 8 also.
Is there compatibility issues with the EE sim and the Note 8? Some tech people are saying it was because we were sent a 5G sim by default and the Note 8 is not 5G compatible. Surly it would drop to 4G when no 5G available?
