No internet access

[exelanshero]

I have not had internet access for about 5 hours, the balance has been added to my number but it still does not connect anywhere, I live abroad and you have been using your service from roaming packages for a long time, right now  

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[James_B]

Hi @exelanshero,

You'll be able to make calls and send texts, but you'll need to purchase a roaming data add-on to use mobile data.

James

[Abokhalil93]

Have you solution???

[exelanshero]

I cannot buy a roaming add-on because I need to connect to the ee mobile network in order to access the add-on.ee.co.uk site. Where else can I buy it? It does not access the add-on purchasing site from a different network. 

[James_B]

Hi @exelanshero,

The add-on page is zero rated so you should still be able to connect to it.

Alternatively, you can purchase an add-on via the EE app.

Hope this helps.

James

[exelanshero]

Maalesef erişim yok , ee mobile İnternet ağında olmadığım için erişim yok , diğer ağlarda bu hatayı veriyor bu yüzden eklenti satın alamıyorum 

[James_B]

What happens when you try to access the page via your EE SIM, @exelanshero?

Did you try using the EE app?

James

[exelanshero]

 

 

 The application does not work because the mobile data flow of my SIM card is completely cut off, so I cannot access any site on the ee mobile network. Since I am in Turkey, the 150 number cannot be called or messages sent.Where else can I buy add-ons, or can you activate the data roaming setting of my line?

 

[James_B]

Have you tried your online account at ee.co.uk or the EE app, @exelanshero?

James

[XRaySpeX]

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@exelanshero wrote:

Unfortunately, there is no access, since I am not on the ee mobile Internet network, there is no access, other networks give this error, so I cannot purchase the add-on.

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