Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Sim not accepting

wendyH2022
Visitor

‎20-07-2022 09:42 PM

Daughters iPhone which was bought via EE stopped acknowledging data. Chsngednphone, another via EE again no data. An hour with EE and they agreed we needed a new Sim. Activated it and guess what, still no data. Even though there is 100 on the account the 4g won’t work. 

We reset and changed everything except for going back to factory settings…

 

anything else we could try please..???

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎21-07-2022 08:09 AM

Hi @wendyH2022.

 

Welcome to the community.

 

Do you have another known working EE SIM that you could temporarily try in your daughter's phone?

 

This would help us to narrow down the cause of the problem, as the problem would follow either your daughter's SIM card or the phone. We would then be able to take the appropriate action depending on the outcome.

 

Jon

0 Helpful