Internet issue
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22-04-2024 08:25 AM
Hi,
Whether I am connected to my Wi-Fi at home or using my data, I can't seem to be connected to the internet. Can anyone help?
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22-04-2024 10:24 AM
Hi @Sophie701
Thanks for coming here 🙂
Have you tried restarting your device?
What happens when you try and access any apps or web sites?
Leanne.
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22-04-2024 11:24 AM
Yes I have restarted my phone several times and have even reset the network
as advised by Apple.
Nothing seems to fix this issue. Some apps work (facebook, instagram) but
others don't.
I get emails notifications but the emails don't show; all I get is "no
internet connection"
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22-04-2024 11:46 AM
Thanks @Sophie701
Is this happening in multiple locations?
Are you able to try the SIM card in another phone to see if the same happens?
Leanne 🙂
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22-04-2024 12:11 PM
connected to the wi-fi, but I don't get an internet connection.
I have just upgraded my phone. It has an esim card so I can't transfer to
another phone!
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22-04-2024 12:13 PM - edited 22-04-2024 12:14 PM
I see, thanks @Sophie701
In this case, please call us on 150 and our tech guides will run through some troubleshooting to see what is needed to get this sorted for you.
Leanne.
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22-04-2024 12:17 PM
Thank you for your help.
Sophie
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22-04-2024 12:18 PM
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22-04-2024 12:21 PM
Sophie
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22-04-2024 12:29 PM
Thank you @Sophie701
Leanne 🙂
