Intermittent service

[SueDickinson]

I have had intermittent/poor/no service for 5 days now.  Will my bill reflect the lose of service I am experiencing?  It is causing so many problems including dual authorisation for banking at work as authorisation codes do not come through.

[Leanne_T]

Hi @SueDickinson

Welcome to the community.

If you pop your postcode into our Coverage Checker and hit check status, it will tell you if we're aware of a problem and give you updates on how long we think it will take to fix.

If you would like to discuss your account, please call us on 150 or 0800 079 8586. 

Leanne.