Community Activity

Neighbours can get 900mbps I can only get 300MBps

I live in a terraced property and have recently signed up for Essentials 300Mbps, which is the maximum speed currently available to my address. However, I’ve noticed that my neighbour to the right, whose property is served by the same telegraph pole ...

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Cooling off period for broadband

I was stupid enough to change from Sky to BT broadband. I realised I had forgotten to add wifi complete to my order so contacted BT to add. I was missold an EE service and transfered over. The package started 24th September and was apparent very quic...

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by Established Contributor
  • 4870 Views
  • 30 replies
  • 3 Helpful

Cooling off period

Hi, I've been with BT Broadband for 15 years so last week I renewed contract for broadband and added on tv. This is now with EE but I'm having a nightmare with it so phoned to cancel and renew with Sky. They said phone sky and see what they offer...s...

Kimbly45 by Visitor
  • 137 Views
  • 3 replies
  • 0 Helpful

TV must be via Ethernet

After months of looking for help with TV pixelation, approx 30+ calls and 3 engineers at my home I have been advised to connect TV boxes via Ethernet. ( Modem is 3 meters from box! ) Cant believe that we have to run cables around the house for TV sig...

Setter139 by Investigator
  • 17 Views
  • 1 replies
  • 0 Helpful

Scam??

I placed my order yesterday morning, I also have had no emails or any contact to let me know what's happening but they still took £30 from my account. My order number doesn't work either. Is this a scam

Maxi88 by Visitor
  • 5 Views
  • 0 replies
  • 0 Helpful

Live Chat

Is there no Live Chat anymore?Have tried to access through app and online but no option just the option to call?? 

Dizlowe by Contributor
  • 374 Views
  • 14 replies
  • 5 Helpful

Contract

@eehelp i got a contract you took £50 however never sent me a email or anything to confirm. However money was removed from my bank account 

Mobile/Broadband ? Nothing but Problems.

My new phone contract cancelled within 4 days as I could not make or receive a phone call within the 4 walls of my house, and waited over a week for a broadband package to go live only to find out after multiple live chats through the app and over 4 ...

L_P95 by Explorer
  • 11 Views
  • 0 replies
  • 0 Helpful