Gifting Data

ritarcam
Investigator
Investigator

I am abroad and want to gift data to my children. If I try on the app, I am being told I don't have enough data. My plan is unlimited. Please help.
The website doesn't work either it can't tell how much data any device on my plan has
Come on EE

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@ritarcam : There's your answer. If you are in a country, like Thailand,  where you cannot use your own UK allowances when your billing date occurs, you can no longer gift data until you return to UK. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Where are you & when's your billing date?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I’m in Thailand. My billing date was 2nd

XRaySpeX
EE Community Star
EE Community Star

@ritarcam : There's your answer. If you are in a country, like Thailand,  where you cannot use your own UK allowances when your billing date occurs, you can no longer gift data until you return to UK. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

That's a poor show by EE I'm still paying my bill back home and not using it

Leanne_T
EE Community Support Team

Hi @ritarcam 

If you get in touch with our mobile care team they will look into gifting the data for you. 

Leanne 🙂