Gifting Data

ritarcam · ‎03-07-2023

I am abroad and want to gift data to my children. If I try on the app, I am being told I don't have enough data. My plan is unlimited. Please help.
The website doesn't work either it can't tell how much data any device on my plan has
Come on EE

XRaySpeX · ‎04-07-2023

@ritarcam : There's your answer. If you are in a country, like Thailand, where you cannot use your own UK allowances when your billing date occurs, you can no longer gift data until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎03-07-2023

Where are you & when's your billing date?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ritarcam · ‎04-07-2023

I’m in Thailand. My billing date was 2nd

XRaySpeX · ‎04-07-2023

@ritarcam : There's your answer. If you are in a country, like Thailand, where you cannot use your own UK allowances when your billing date occurs, you can no longer gift data until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ritarcam · ‎04-07-2023

That's a poor show by EE I'm still paying my bill back home and not using it

Leanne_T · ‎04-07-2023

Hi @ritarcam

If you get in touch with our mobile care team they will look into gifting the data for you.

Leanne 🙂