Double data for BT halo

hanglauuk · ‎12-07-2022

I am a Halo customer

But the sales do not mention for the double data

Chris_B · ‎12-07-2022

@XRaySpeX It’s the other way round, Have halo get a EE mobile contract and get double data. SEE HERE

@hanglauuk you’ll receive the double data 30 from EE because you have BT halo. If you don’t get it you’ll need to call EE customer services.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎12-07-2022

I can't find any information to say that you would get double data on EE Mobile contracts when taking out BT Halo. I found this BT help page referencing double data for BT Mobile though which offers double data on all BT Mobile contracts in the same household as the BT Halo.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎12-07-2022

@XRaySpeX It’s the other way round, Have halo get a EE mobile contract and get double data. SEE HERE

@hanglauuk you’ll receive the double data 30 from EE because you have BT halo. If you don’t get it you’ll need to call EE customer services.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

hanglauuk · ‎12-07-2022

So why the CS contact me now

Schockwave · ‎13-07-2022

@hanglauuk , you write and ask why customer service contact you now, but what did they say or write?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

hanglauuk · ‎14-07-2022

OK now

Call the CS

They check out and

give me double data

from 160 to 320

Thanks

Leanne_T · ‎15-07-2022

Thanks for letting us know @hanglauuk

Leanne 🙂

hanglauuk · ‎15-07-2022

Yes

Especially good if you share the data with your family members

Leanne_T · ‎15-07-2022

Yes, I'm sure they will love you for gifting data to them @hanglauuk

Leanne 🙂

Ste55 · ‎21-07-2022

Why should we have to contact EE customer service It should be automatic. The 10 percent discount is there.

maybe EE is hoping we would forget. Or can’t be bothered.