Data

[Abdi12]

Can’t send and receive data 

[Christopher_G]

Hi @Abdi12

Could you give us a little more information about the problem you're having please?

Is it a problem using mobile data or are you having a problem sending something?

Chris

[Abdi12]

 I try gifting data but it keeps saying “Sorry, we can't show this device's data right now. Please try again later.”

and it’s been happening for more than a week 

[Christopher_G]

OK, thanks @Abdi12

Have you been able to gift data before? Could you try on a different device/browser please?

Chris

[Abdi12]

I have been gifting data before and I have tried on different devices and browsers but it says the same thing 

[Christopher_G]

Have you tried using the EE app, @Abdi12?

Chris

[Abdi12]

Yes I have 

[James_B]

Hi @Abdi12,

Please can you try logging back in to your My EE app with your username and password (skip the biometric option) and let me know if that resolves the issue?

Thanks

James

[Abdi12]

Yes, I have tried that but it still doesn’t work 

[James_B]

Hi @Abdi12,

Are you using the iOS or Android app?

James