Data sharing

SWJJ · ‎28-05-2023

Hi,

I’m currently serving overseas for a few months and can’t share my data with other account users, as I normally do. Is this something that can be resolved, or am I paying monthly for something I cannot use?

Thanks,

Steve

XRaySpeX · ‎28-05-2023

@SWJJ : Where are you? Did this happen just after your billing date?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

SWJJ · ‎28-05-2023

Hi XRaySpex,

I’m in the Falklands. No, I think it happened part way through the billing month.
For background, to reduce costs I have mobile data turned off so I don’t burn through money. I have WiFi access and this is all I use while I’m away.

XRaySpeX · ‎28-05-2023

If you are abroad on a country where you can't use your UK allowances, as the Falklands are, when your billing date occurs you can no longer gift data until you are back in UK. You may not have tried to gift earlier than part way thro' the month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)