Data not activating

[Patchett1998]

Got my first sim with EE yesterday as I’ve moved from o2 and put it in, I have full signal and stuff but the data isn’t working despite being turned on. It’s tells me to turn it on even tho it already is. It’s been 24 hours now and still can’t use it yet.

[James_B]

Hi @Patchett1998,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Have you turned on mobile data in Settings > Mobile Data or Cellular?

James

[Patchett1998]

Pay monthly sim, and yeah everything is turned on it just doesn’t let me use the internet, and tells me to turn it on when it’s already on

[James_B]

Hi @Patchett1998,

Are you transferring a number from your old network?

Have you tried restarting your phone?

James

[Patchett1998]

I am, and yes several times.

[James_B]

Has your number transfer completed yet @Patchett1998?

Have you tried resetting your network settings? Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

James

[Patchett1998]

Not yet and I’ve tried those steps

[James_B]

Hi @Patchett1998,

Could you try restarting your phone and let me know if that helps?

Thanks

James

[Patchett1998]

Nothing. I’ve been to the EE shop and they tried everything and couldn’t get it working

[James_B]

Hi @Patchett1998,

Are there any network provider updates available in Settings > General > About?

James