Data inoperative

DJT1969 · ‎06-01-2023

Data on daughters phone is inoperative. Checked allowance all fine done phone reset and nothing-any ideas

Schockwave · ‎06-01-2023

Hello @DJT1969 ,

Welcome to the community,

Have you checked settings on her phone, that data is enabled?

Go to settings on her phone and then click Mobile Data and see if that is enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Schockwave · ‎06-01-2023

Hello @DJT1969 ,

Welcome to the community,

I would suggest going to settings on her phone and then click Mobile Data and see if data is enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.