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Data has disappeared

Kaidiac1980
Explorer

‎22-05-2023 08:32 PM

I have a 10gb data plan, which renewed on 11th.

Its now 10 days into month and data has all been used. Checked usage and it shows a sudden jump of about 9gb used in last 24 hours.

However when I check my apps highest usage since renewal date (i.e 11th) is only 350mb on any one app, and all apps in total look to be <1gb

So where the heck has the rest of my data gone???

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎23-05-2023 08:12 AM

Hi @Kaidiac1980,

Welcome to the EE Community. 🙂

Do you share data with other devices via your hotspot?

James

0 Helpful
Kaidiac1980
Explorer
In response to James_B

‎24-05-2023 06:38 AM

I do occasionally, but I haven't done so in the period when my data disappeared 

0 Helpful
James_B
EE Community Support Team
In response to Kaidiac1980

‎24-05-2023 08:26 AM

Hi @Kaidiac1980,

Our Technical Support Team will be happy to take a detailed look at your usage if you get in touch on 150.

Thanks

James

0 Helpful