The EE Community

Help

Hello i just ordered pays go sim car for 15£ online EE last friday and today i received my sim card problem is i cant call any numbers all time say i dont have a credit i can only txt and i have data?

Hi, I'm having the same issue, nobody can hear me on a phone call, I've run all the tests on my phone and they all came back fine, I know my microphone isn't the issue and the other people's phones are all working fine too .. it's hella frustrating t...

Limk for ordering replacement sim, current one not giving me call or messages

Broadband fault

Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do.  We have their tv system too so can’t even watch tv.  I tried ...

Linking to the app

When trying to link my mobile broadband to the app, it's saying that my billing account number is wrong.  Any ideas?

Uprgade Details not showing in Track my order

I upgraded last Thursday, by it doesn't recognise my order when I track my order. Also, doesn't look like my friends and family discount has been applied. Is this because it's a SIM only deal?

Back Order - When will this be dispatched

The expected dispatch on the item is 3 days. It has been 3 days and there has been no update on the tracker. Order Number: 0047007655When can I expect this?

Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Top up pay as you go

I am trying to top up my 75 year old father's phone and it will not let me.  The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.  

Increase phone storage capacity

HiI am wondering if is possible to buy extra storage/memory capacity for an s24 phone/account.  If so how do I do it ?