Data Roaming in the USA

[HUGHIETW]

I ahve a number fofamily phones on one account. My wife has just arrived in the USa with her phone and doesn't have internet access or the ability to make a phone call. (outside of wifi). Can I get an add on placed on her account while I am still in the UK?

[XRaySpeX]

@HUGHIETW : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did she receive a Welcome text upon arrival?

Is she on contract or PAYG? Had she used that SIM for making calls or texts in UK before leaving to go abroad?

If she is on contract, did she activate roaming on her EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if she on contract you need to call CS to get her roaming activated. Try calling CS on the Freephone no. in my sig. 

[HUGHIETW]

Thanks XRaySpeX.

We did not activate any roaming prior to her leaving the UK

She is on a contract

The SIM is one which she has used for quite some time, just not in the US

I will get her to try the restart option and selecting a manual network.

Thanks

[bristolian]

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@HUGHIETW wrote:

We did not activate any roaming prior to her leaving the UK

The SIM is one which she has used for quite some time, just not in the US

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The roaming facility is what enables your SIM to connect to foreign networks. Unless you had it enabled prior to travelling abroad or have used it previously, then not enabling it probably means you don't have it enabled.

Those permissions will need enabling before your SIM will connect to foreign networks. The manual network selection often resolves issues with specific networks when that facility is known to be in-place.

[Peter_W]

Welcome to the Community, @HUGHIETW 

If you're in the UK at the moment, you can give our team a call and they can check if the roaming feature is enabled on her number right away, and activate this if needs be. 

Unless she's on a Full Works plan, to use data she'll need to opt-in to an add-on before this will work, but provided she can pick up a local network she will be able to view options and add this at her end. 

You can find more details of all our roaming options for the USA here:

Roaming Costs | Help | EE

Peter