Data Not Working - Pages Loading Indefinitely

[Dyche26]

I’m in the same position. Just topped up the phone today to use the internet. All I have is loading, loading, loading. Across every page I go on. Seems to have been pointless to buy if it doesn’t work. 

[Mod edit: title added]

[bristolian]

Your post has been moved to a new thread to provide dedicated advice.

Does this happen in all locations, or just specific ones? Normally slow data is associated with congestion where usage exceeds demand, and slowdown is the natural result. Testing in different locations is the easy way to prove to whether network or phone, is most likely the issue.

[XRaySpeX]

@Dyche26 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Debbie_G · Accepted solution]

Hi @Dyche26,

Thanks for coming to the community.

I'm sorry to hear you're having trouble getting online after topping up.

Texting AL to 150, as @XRaySpeX mentioned, will confirm your allowances and whether everything is active on your account. 

If you have an allowance and you’re experiencing the same issue in all locations, please get in touch so our customer support team can look into this further.

Debbie