Dat usage wrong

johnbacon2 · ‎25-05-2026

I've been on the same contact for several years and frequently use just 3-4 GB of my 40GB data allowance each month.

This month, apparently I've used 37 GB in the first 2 weeks. There nothing to show me how, when or where I've used this extra data.

Ali_A · ‎25-05-2026

Hi @johnbacon2

Just to add to the advice you've been given, you can check where you have used your data in your mobile device settings.

On Android phones, for example a Samsung, you'll find this in Settings > Connections > Data usage.
Just be sure to set the "Bill Cycle and Data warning" to match your allowance refresh date and data amount.
You'll be able to view the historical recent 5 months, too.

For Apple it's Settings > Cellular (or Network) > Cellular Data Usage.

Ali

View solution in original post

Chris_S · ‎25-05-2026

Hi @johnbacon2

Welcome to the EE Community and thanks for getting in touch.

I'd recommend giving us a call so one of our billing guides can take a look a bit deeper into this for you.

Chris S

XRaySpeX · ‎25-05-2026

Your phone should show you under Data Usage what you've used data for.

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Ali_A · ‎25-05-2026

Hi @johnbacon2

Just to add to the advice you've been given, you can check where you have used your data in your mobile device settings.

On Android phones, for example a Samsung, you'll find this in Settings > Connections > Data usage.
Just be sure to set the "Bill Cycle and Data warning" to match your allowance refresh date and data amount.
You'll be able to view the historical recent 5 months, too.

For Apple it's Settings > Cellular (or Network) > Cellular Data Usage.

Ali