DOUBLE data?

[voakr]

After being told the message offering double my data at no cost as i was a bt customer & now with ee was genuine i replied as instructed saying DOUBLE but i have not received the double data????

[Northerner · Accepted solution]

Hi @voakr 

Give EE CS a call on 150. 

Thanks 

[voakr]

Thanks for that but I had reason to call them yesterday & ended up on the phone forever & they still did not do what I asked, so maybe not worth bothering about & maybe that is what they want, thanks anyway,

[Lesley_W]

Hi @voakr 

Welcome to our community.

I'm sorry you didn't have a great experience when you called, it's definitely not we would expect.

Did you get a reply to your text to add your double data offer?

Lesley

[voakr]

Thankyou Lesley but no I have not had a reply for my double data.

[Lesley_W]

Thanks for confirming that @voakr 

What number was the text sent from?

Lesley

[voakr]

The number was 1122 which I was told was a number they use for loyalty promotions

[Rach_H]

Are you able to try responding to the initial text with 'DOUBLE DATA' to see if this helps @voakr.

Rach

[voakr]

Yes I have replied to the message about 6 times & nothing. Thankyou for the reply

[Rach_H]

Would you be able to pop through a screenshot of what is happening @voakr?

Rach