Change plan

[Laurenhobbs19]

Would like to change plans 

[Katie_B]

Hi @djerome. 

Welcome to the community. 

If your contract has ended you should absolutely be able to upgrade. 

Please give us a call on 150 so our customer care team can look into why your account is saying you can't upgrade. 

Katie 🙂

[yashasreec]

Yes

[Katie_B]

Hi @yashasreec. 

Are you looking to place an upgrade?

If yes, you can do this by logging in to your EE account online. 

If you wish to discus your options for a plan change please give us a call on 150. 

Katie

[Ilie1]

Hi yes because l pay to much end l don’t have more money l will benn happy to pay for two contracts 70 pounds lm struggling with money 

[Leanne_T]

Hi @Ilie1 

Thanks for coming to the community. 

Please get in touch with our mobile care team who will be happy to help and go through the available options. 

Our Problems Paying Your Bill and Available Help | EE has help and advice you’re experiencing financial difficulties.

Leanne. 

[Traceymbolter]

Can I change my plan for unlimited  data

[Chris_B]

@Traceymbolter  You can and you’ll need to call customer services to request this.  Obviously it’ll mean a higher monthly payment.   When you call customer services, just tell them you want to increase your monthly allowance to unlimited data. Do not say you want to upgrade. 

[YaniraB]

I just talk on the phone with someone of EE staff and I was told I can't downgraded my current monthly plan. Is than correct? I can't afford this plan anymore, so I'd like to stay with EE, but at a lower cost. 

[Christopher_G]

Hi @YaniraB 

That's true that you can't downgrade the price plan whilst in contract. If you're having problems paying your bills, I definitely recommend discussing it with our mobile care team.

Chris

[Mutiatomowunmi]

Yes