Community Activity

Resolved! Complaints

Does anybody know the complaints email address I'm having so many issues with ee staffs lies and service it's unbelievable, they've cancelled my bb and tv install so I raised a complaint about it but because I'm refusing to put in a new order for it ...

E sim not activating

I have just ordered an extra line on my account, being an e sim. However when I’m trying to activate the e sim through how the email says it’s telling me I have input some incorrect information, this information I’m providing is the email I used to s...

Jak07 by Visitor
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  • 0 replies
  • 0 Helpful

Looking for an IoT SIM plan \ data package

Hi there.I'm looking to enable my IoT device with mobile data which would consume minimum data and requires no text and no calls. Ideally 100MB prepaid or so for a reasonable price. Or to pay per MB with no data plan with automatic top up. Does EE of...

AntonD by Investigator
  • 132 Views
  • 14 replies
  • 1 Helpful

Hi

I ordered a iPhone 16 on the 19th of June and haven’t got anymore details when it’s going to be delivered.. just wondering when it’s being delivered 

Tim2025 by Visitor
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  • 0 replies
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Usb Drive on Router

For those having problems with accessing the drive connected to the EE Smarthub on EE like I have since using my new Windows 11 Laptop.I cannot get windows to access the drive directly  but using the free sync software from https://freefilesync.org/ ...

EE massively overcharging customers once contract ends.

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. EE is telling me that unless I take action and choose a new plan they will continue to cha...

HamishS by Contributor
  • 5844 Views
  • 51 replies
  • 39 Helpful

Smart Hub 2 - USB Networking

Hi,I've been reading that the USB port at the back of the EE Smart Hub 2 router cannot be used to connect a USB Flash drive to the network.  At least, there is no discovery of a USB stick on the Manager Hub/App. So, I'm led to believe it is only ther...

MBRE_01 by Investigator
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  • 14 replies
  • 13 Helpful

What would be best solution for this?

I'm  500Mb broadband, which is absolutely great, but speeds to my Xbox Series X in my bedroom only reach around 180Mb max wireless.  Which don't get me wrong, it's still better than the 50Mb I was getting with FTTC, but what would be better to increa...

Rossby by Established Contributor
  • 46 Views
  • 4 replies
  • 1 Helpful

Need help with unlocking Samsung galaxy ace 4

I have read the previous posts and used the online link but I'm facing an error.  I tried calling ee but I can't speak to someone or it's disconnected. Please help attaching image for your reference

Screenshot_20250623_174824_com_android_chrome_ChromeTabbedActivity.jpg IMG_20250623_174848.jpg
ArunR by Explorer
  • 27 Views
  • 3 replies
  • 0 Helpful