4g abroad

[Pennymurdoch64]

I am currently in Canada added a add on to my account to enable me to use data whilst here, I can only get 3G & am unable to get 4g I have rebooted my phone checked all settings are correct & still cannot get mobile data 

please advise

penny Murdoch

[Katie_B]

Hello @Pennymurdoch64. 

Welcome to the community. 

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Purchasing a roaming pack does not automatically activate this feature. 

If you did, could you please try manually connecting to another available network?

Speak soon, 

Katie.