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extra charge

Jocelyn96
Investigator
Investigator

‎02-09-2024 04:16 PM

They are charging me £50 more, my plan is new and that charge is from a month before they gave me my new plan, no one can solve anything for me

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎02-09-2024 04:24 PM

How much is your plan supposed to cost? Bear in mind you pay monthly in advance + for the days between when you started & the date of your 1st bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jocelyn96
Investigator
Investigator
In response to XRaySpeX

‎02-09-2024 05:31 PM

My plan is £23, they are charging me an extra £50 as if I have been with the company for more than a month for a previous service. The sim they sent me already had a debt or I don't understand the reason for the charge

0 Helpful
Michael_D
EE Community Support Team
In response to Jocelyn96

‎03-09-2024 09:25 AM

Hi @Jocelyn96.

Welcome to the community.

I know it would be a shock to see a bill that was higher than expected. If you get in touch with our billing guides, they can bring up your account and have a look over the bill to see what has happened. 

Michael

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Jocelyn96
Investigator
Investigator

‎04-09-2024 01:12 PM

Does anyone know if I can cancel my contract with them? They charged me an extra amount of £50 the first month when my plan was £23. I have 11 days with my new plan and they already charged me when it is not yet the collection date. Does anyone know how to cancel the contract?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Jocelyn96

‎04-09-2024 01:16 PM - edited ‎04-09-2024 01:19 PM

@Jocelyn96  You are billed for the month ahead not in arrears.   What does the bill break down say about the £50 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Jocelyn96

‎04-09-2024 03:42 PM

@Jocelyn96 : You may cancel with 30 days notice but you may have to pay large exit fee.

However, if you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ali_A
EE Community Support Team
In response to Jocelyn96

‎04-09-2024 05:18 PM

Hi @Jocelyn96 

Welcome to the EE Community

You can check the breakdown of your bill through your online account

It may have a temporary £50 deposit for access to additional services added to your first bill. If you contact Customer Care on 150, a guide from the billing team will be able to confirm, and also remove the £50 deposit requirement if applicable. 

Ali 

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