code 403 forbidden
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17-08-2022 02:13 PM
Hi, I am trying to place an add on on my mobile broadband data but it comes up with error 403 forbidden. any ideas to clear it
thanks
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17-08-2022 04:12 PM
Hi @maggi5,
Welcome to the EE Community. 🙂
Have you tried clearing your cookies and cache in your web browser to see if that helps?
James
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19-08-2022 08:15 AM
Hi yes I've tried that but still have the problem.thanks
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19-08-2022 08:20 AM
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13-11-2022 08:12 PM
I am having the same problem and it doesn't matter which buy add on I use it comes up forbidden. I have tried using Edge and Chrome and clearing cache but it doesn't make a difference.
I have the app on my phone but that simply wants me turn off wifi but since I am trying to buy an add on for another device that doesn't work either.
All in all this is very frustrating and the various help docs and advice simply don't work.
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13-11-2022 11:00 PM
@Wasteof7im3 : Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
