code 403 forbidden

[maggi5]

Hi, I am trying to place an add on on my mobile broadband data but it comes up with error 403 forbidden. any ideas to clear it 

thanks

[James_B]

Hi @maggi5,

Welcome to the EE Community. 🙂

Have you tried clearing your cookies and cache in your web browser to see if that helps?

James

[maggi5]

Hi yes I've tried that but still have the problem.thanks

[James_B]

Hi @maggi5,

Which link are you using?

James

[Wasteof7im3]

I am having the same problem and it doesn't matter which buy add on I use it comes up forbidden. I have tried using Edge and Chrome and clearing cache but it doesn't make a difference.

I have the app on my phone but that simply wants me turn off wifi but since I am trying to buy an add on for another device that doesn't work either.

All in all this is very frustrating and the various help docs and advice simply don't work.

[XRaySpeX]

@Wasteof7im3 : Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome.