VPN issue

Future_Digital
Visitor

HI,

 

I have an odd one that I am hoping someone is able to assist with.

 

I have an EE PAYG data sim inserted into a Huawei B818 router that works perfectly. I am able to access sites I manage via VPN perfectly fine and the only issue is the limited data.

 

I took out a PAYM unlimited deal and expected it to work the same as the PAYG sim. I was very mistaken.

 

The 1st issue was the connection itself. It was hit and miss and if I tried to connect to speedtest, it took an age. Speaking with tech support I was advised that all is fine with the network and it must be an issue with my equipment. I tried to explain that the same equipment with a PAYG sim works perfectly so I cannot see how my equipment would be the issue. The tech support said that I could look at changing the sim, however, he dounted it was the issue. I have changed the sim and he was 100% correct, it made no difference.

 

I then done a search on google and found that if I add an APN and select IPV4 only it works fine with the exception of being able to connect to a site via VPN (PPTP protocol).

 

Does anyone have any suggestions as to what may fix this please?

 

Many thanks,

Nathan

I then took out an EE business sim only with unlimited data and I am having a mare.

2 REPLIES 2
Jon_K
Former EE Employee

Hi @Future_Digital 

Hopefully one of our community experts can help you with this from previous experience.

What happens when you try to use VPN?

Jon

Legacy0
Contributor
Contributor

PPTP VPN is not supported by EE unlike other ISP 4/5G does Other VPNs that use TCP/UDP should work.