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System fault

jeremyadams1
Visitor

‎11-08-2024 01:38 PM

I have managed to get details on a network fault in my area with a 16 hour likely delay, I have had to pay £20 for an alternative provider to get mobile broadband as it’s our only source of wifi, how do I get EE to reimburse me?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎11-08-2024 01:47 PM - edited ‎11-08-2024 01:50 PM

Phone CS & try. Mobile networks can't guarantee a useable connection all the time. Even fixed BB does not compensate until the 3rd day after reporting.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎11-08-2024 09:36 PM

Unless EE offered to reimburse you for alternative provision in advance of you doing so, you'll be doing very well to get a full refund as you seek.

Any account-specific queries should be directed at 150.

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