Sick of being ripped off

[sickasaparrot]

I'm sick to death of ee internet service it is utter trash. I live in a rural location with no broadband connection. As such had to switch to 5g under the promise it would improve my experience pfft. Cost me £100 to buy the equipment having complained for over a year that every night the service drops despite paying over £50 a month I get fobbed off every ruddy time because when I call during office hours my connection is perfect. I have just watched an hour recorded program on Amazon that took me two bloody hours to watch because of my connection it is an absolute p take. I feel like I'm down the barrel of the shotgun at the hands of this company. 

[Linzi_H · Accepted solution]

Hi @sickasaparrot 

Welcome to the community. 

I'm sorry to hear that your connection problems in the evening have been ongoing, and I appreciate how frustrating this must be. Our technical support team, regardless of what time you call, should be able to run a diagnostic test and review any issues you're facing. 

My advice would be to call the team directly, with specific examples, so these can be checked in closer detail. 

If you remain unhappy with the support and advice given on the call, our team will help you to open a complaint and escalate this to a team leader if needed. 

Linzi