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Paid and not updated

SarahG22
Visitor

‎30-07-2023 10:09 AM

I have paid to add on data and it is not showing on my account

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎30-07-2023 11:50 AM

Hi @SarahG22 

Are you in the UK? Have you tried restarting your device?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
XRaySpeX
Grand Master
Grand Master

‎30-07-2023 12:05 PM

Have you looked at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)