Negear M5200 APN Settings

[B1TNY1]

I have a Netgear M5200 5G Mobile Broadband router & Wi-Fi with EE unlimited data sim.

It has been working fine with excellent speeds, but since a local outage of service last week in LA10 5HW, it will no longer connect to the service. The SIM works fine in a mobile phone with data access, but not in the Netgear.

On switching on I get a message 'Mobile Broadband Disconnected', press OK, and the it takes you to the APN, currently set to: 

Name: ee

APN*: everywhere

Authentication: None

PDP: IPV4

PDP Roaming: IPV4

but it just keeps searching for a signal, I can see the mast from my home, so signal strength never a problem.

There is been a suggestion that perhaps the service provider has blocked the device, I don't know if this is true or possible?

Can you help, please?

[EssexBoyEE · Accepted solution]

There is no reason for the Sim to be in Mobile Phone first to establish a connection. could be a number of reasons, the EE Network has had issues in your Area (Check Status on https://coverage.ee.co.uk/coverage/ee), Sim Contacts or Sim Holder dirty, are you having to use part of a 3inOne Sim Adaptors for the M5, Sim is in correctly.

Could also have been a failed Update that remedied itself, or as I mentioned in my first Reply Post they can sometimes disconnect themselves if the Mobile Network is lost or down.

One thing I did forget to mention was the NightHawk 4/5G Routers can overheat, is the Router getting Hot?, with a decent USB Lead and PSU you should be able to run these Routers without the Battery installed which generates less heat as no Charging and also saves the Battery over time.

Either way glad to hear its up and running now.

[B1TNY1]

Many thanks for your speedy and helpful responses, much appreciated.