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NAT Settings on Mobile Broadband & Xbox

VixW
Visitor

Hi. We have EE mobile broadband and my son has an Xbox.  We've now signed him up so he can chat and play with friends online but he can't actually chat.  Reading other threads etc it appears the NAT settings aren't medium or open but strict and this is causing the problem.  Is there any solution to this?  My son is gutted and we may now need to change provider due to this.  Thanks

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @VixW

 

Welcome to the community.

 

Is this in-game chat or Xbox chat? Have you tried restarting the router?

 

Chris