My 4GEE mini 3 weeks ago stop working

[Scarletemp]

My 4gee mini wifi was working fine for over 2 years but 3 weeks ago it stop but a reset seems to work but it sto again o  17 June 2023 and reset seems to work then it stop again yesterday 21 June. I did a reset  and it works then it stop again today 22 June. Did a reset twice and nothing it doesn't work anymore NO INTERNET though ALL THE BLUE LIGHTS ARE ON please can anyone help I've just renewed my contract last April 2023 for 24 months. Please PLEASE can anyone help its very much appreciated. Thank you

[Leanne_T]

Hi @Scarletemp 

Thanks for coming here. 

Please get in touch with our tech gurus on 07953 966 150 and they will run through some troubleshooting for the WiFi device to help you get this sorted 🙂

Leanne.

[Bigbird62]

Is there a problem with all Mifi’s??

I can use my phone no problem 

mifi says it’s connected to internet , yet there’s no internet

EE drives me mad trying to contact you is impossible! No live chat anymore, no one answering phones!!

you might of updated your computer system what about updating a decent service that can be used..

[Leanne_T]

Hi @Bigbird62 

Thanks for posting on the community. 

Are you able to try the WiFi SIM card in your phone to see if you can connect to the internet? 

This will help us to know if the SIM or WiFi device is causing this for you. 

Leanne.

[Bigbird62]

Hello.
Yes I’ve tried sim in my phone and that works..
It dose seem to be a problem your end…
I have friends who are having the same problem.
They have spoken to someone at EE, they didn’t have an answer for them as
to why this is happening,
Strange that both my friends are having exactly the same problem.
Carrol.

[Leanne_T]

Hi @Bigbird62 

Thanks for coming back to me.

Please get in touch with our technical support team by calling 150 or 07953 966 150, and they will be able to get this looked into in more detail for you.

Leanne. 

[Bigbird62]

I’ve tried to contact them.. no one answers the phone.

im paying for something that’s not working! Will I get a refund? 

[Leanne_T]

Hi @Bigbird62 

The team will answer when they are available, please try calling us again and they can let you know your options 🙂

Leanne.