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Mobile broadband

Nigel3565
Visitor

‎21-08-2022 06:41 PM

I’ve had no mobile broadband since the 14th July so thinks it’s the SIM card I have asked for another but have not received it .is this normal or is there an issue with EE .

I’ve paid for a 12month contract upfront but have had no service since 14/7/22 so will I get a refund or and extension on my 12 month deal .

can someone help please 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-08-2022 07:19 PM

@Nigel3565  Have you checked to see if there is a network issue in your area ?  Use THIS and click the check network tab.    How long ago did you request a replacement SIM card ?  Have you at all called customer services to report this ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎21-08-2022 07:32 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP