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Mobile Phone

royjenkins2841
Investigator
Investigator

‎10-05-2026 07:21 AM

HI

Staff

WHY is they a Mobile Phone number on my account when I do not have a Mobile Phone? only a land line EE

WHY do I have to sing-in all the time  to my web account on the same P.C. by using stupid pictures??

Can you E.E. sort out this mess please for me has a new customer from Plus-net serves.  

 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎10-05-2026 07:27 AM

It's the number of the SIM in your mobile router. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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royjenkins2841
Investigator
Investigator
In response to XRaySpeX

‎10-05-2026 08:11 AM

thank for input

But why can I not use the land line number I asked them to keep from Plus net servers I use in bank account and other paying bills It doesn't  work  right now  

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XRaySpeX
EE Community Star
EE Community Star
In response to royjenkins2841

‎10-05-2026 08:24 AM

You can't have a landline number on a mobile SIM. You must have switched from fixed Home BB to mobile BB when you switched to EE. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Michael_D
EE Community Support Team
In response to XRaySpeX

‎10-05-2026 10:16 AM

Hi @royjenkins2841 

Thanks for coming to the community.

It does sound like it could be a mobile broadband line, as @XRaySpeX mentioned, but we don't have access to your account here to be able to check.

If you give our billing guides a call, they can bring up your account and bill and let you know exactly what is happening.

Michael 

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