Hello @Ayeshamonem ,
Welcome to the community,
What internet package, where, is it the phone, mobile broadband or what? Need some more details , please in order to help you, although there is no account access here.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
