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How to activate my 120gb

Kellyb52
Investigator
Investigator

‎08-06-2023 09:35 PM

Hi. I have bought the ee WiFi dongle today from argos that is suppose to have 120gb included. However I have had to top it up separately with a £10 add on to get WiFi. What am I doing wrong. Please help.

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎08-06-2023 09:38 PM

@Kellyb52 : Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Kellyb52
Investigator
Investigator
In response to XRaySpeX

‎08-06-2023 10:08 PM

Hi @XRaySpeX thamk you for replying and helping. I have done what you have said and it is only showing the £10.00 data I put on as a add on. Really frustrating as I got this for our caravan and I have spent the last 5 hours trying to sort it. I hate being beaten lol. 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kellyb52

‎08-06-2023 10:13 PM - edited ‎08-06-2023 10:15 PM

Sorry, £10 is only money credit. How much data does it show?

Post an image obscuring your mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Kellyb52
Investigator
Investigator
In response to XRaySpeX

‎08-06-2023 10:34 PM

It just shows 2gb of data. With the WiFi dongle thing I bought today from argos it says its preloaded with 120gb. Because I can't seem to find it on my account (that I registered today with ee) I topped my account up with £10.00 credit (2gb) and that worked straight away. I paid 89.99 for the WiFi dongle. Please see link 

 

https://www.argos.co.uk/product/5662364?istCompanyId=a74d8886-5df9-4baa-b776-166b3bf9111c&istFeedId=...

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kellyb52

‎09-06-2023 01:56 AM

@Kellyb52 wrote:

It just shows 2gb of data.

2GB left of what total GB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Kellyb52
Investigator
Investigator
In response to XRaySpeX

‎09-06-2023 07:05 AM

Screenshot_20230609_070149_Chrome.jpg

 it is only showing the 2gb I purchased for £10. Not the preloaded 120gb included with the WiFi dongle.

0 Helpful
James_B
EE Community Support Team
In response to Kellyb52

‎09-06-2023 08:23 AM

Hi @Kellyb52,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you with this if you get in touch.

Thanks

James

0 Helpful