Re: How can I speak to someone from EE

Tamsynfruin
Visitor

I have no service I need to speak to someone 

 

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @Tamsynfruin 

You can use the online chat to speak to someone- 
Just Open the My EE app and log in to your account.

  1. Tap the "Help" button, usually located in the bottom right corner of the screen.
  2. Select "Message us" from the menu that appears.


Alternatively, you can use an alternative phone to Contact our Technical Support team

In the mean time, please test your SIM card in an alternative device, which will help rule out SIM card or device issue. You can also use our Service Status checker to see if there are any problems in your area. 

Ali 

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1 REPLY 1
Ali_A
EE Community Support Team

Hi @Tamsynfruin 

You can use the online chat to speak to someone- 
Just Open the My EE app and log in to your account.

  1. Tap the "Help" button, usually located in the bottom right corner of the screen.
  2. Select "Message us" from the menu that appears.


Alternatively, you can use an alternative phone to Contact our Technical Support team

In the mean time, please test your SIM card in an alternative device, which will help rule out SIM card or device issue. You can also use our Service Status checker to see if there are any problems in your area. 

Ali