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How I change parental control

bastyan
Visitor
 
1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@bastyan  you can call customer services and with a credit card pay a refundable token as you have to prove that you’re over 18 or you can go to an EE store with photo ID and request this there

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@bastyan  you can call customer services and with a credit card pay a refundable token as you have to prove that you’re over 18 or you can go to an EE store with photo ID and request this there

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi. What happens if I don't have a credit card?. Thanks 

Leanne_T
EE Community Support Team

Hi @Notjustme 

If you pop into an EE store with your photo ID, we'll accept a passport, full driver’s licence (photo and paper), EU card or citizen card the store can help you get the content lock removed 🙂

Leanne.

Pumpoy
Visitor

I was just in an EE shop with proof of id [Im 65] and was told that they cannot change the parental controls I have to go on line when I went on line I was told that I had  use a credit card I do not possess a credit card so I am in need of assistance please 

Leanne_T
EE Community Support Team

Hi there @Pumpoy 

Thanks for coming to the community. 

Did the store advise why they were unable to change this for you? 

Is the account pay as you go or pay monthly? 

Leanne 🙂