Get 4G mobile wifi device working

[Andyjhc]

I bought a 4G mobile WiFi device a while back and it worked great, am now trying to get it to work again and am really struggling.

none of us have ee mobiles, we can connect to the device but I guess we need to top it up?

any help appreciated as we are at a holiday park and family going nuts at the lack of connection

[XRaySpeX · Accepted solution]

@Andyjhc : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.