I recently upgraded my account from a 4G hub with unlimited broadband to a 5G hub with unlimited broadband for £55. The contract for this started on 2nd September and the hub arrived on 4th September. The connection died last night and when I went to check signal in my area it said there was an issue on my account. While logged in, I checked my bill which was generated that day. Rather than the agreed amount it is showing as £1300. It doesn’t say what these extra charges are for, but digging around I think it might be for data packs, which given that the hub is meant to be unlimited is preposterous. Thanks for the sleepless night, EE. You’ll be getting an earfull as soon as your lines open.
