Essentials Sim - low speed

And71 · ‎25-03-2026

Hi we’ve just ordered data sim £23 pmth but the speed is very low download 4.75mb/s vs our home speed 120+ Is this usual and will it speed up

also we ordered a data only sim (specifically asked the agent) but the account says unlimited calls and sms as though it’s a mobile phone sim which isn’t what we ordered??

Linzi_H · ‎28-03-2026

Hi @And71

If you're finding that things are moving a bit slower than expected, give our technical team a call, and they can run a few checks on your connection. They can also review the areas where you're using this to see if anything is happening.

Linzi

View solution in original post

XRaySpeX · ‎25-03-2026

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎25-03-2026

When you refer to your "home speed", do you mean fixed-line broadband?

Do you have any other EE phones in this location, and if so what speeds do they achieve?

And71 · ‎26-03-2026

Yes we wanted a mobile broadband to take where those when we go on holiday around the UK, but the speed is extremely low much lower than expected and we wondered if this was usual or if it would speed up

Linzi_H · ‎28-03-2026

Hi @And71

If you're finding that things are moving a bit slower than expected, give our technical team a call, and they can run a few checks on your connection. They can also review the areas where you're using this to see if anything is happening.

Linzi