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EE scumbags

arpemrock
Investigator
Investigator

‎19-01-2023 05:32 PM - last edited on ‎24-01-2023 05:32 PM by EE Community Moderator

I haven't used my mifi for over 6 months. I believed I was on a rolling contract but I somehow got locked into a 2 year commitment. The in store staff were clueless and no help at all. Staff on the helpline wanted full payment of the entire 2 years for me to close the account.

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎20-01-2023 08:12 AM

Hi @arpemrock

Thanks for coming here. 

I'm sorry to hear this, did you purchase the device in store? 

Leanne. 

0 Helpful
arpemrock
Investigator
Investigator

‎24-01-2023 04:24 PM

Bought it from currys 

0 Helpful
Katie_B
EE Community Support Team
In response to arpemrock

‎24-01-2023 04:26 PM

Thanks for getting back to us @arpemrock. 

I have sent you a private message for more details. 

Katie

0 Helpful
arpemrock
Investigator
Investigator
In response to arpemrock

‎24-01-2023 04:31 PM

I'm now trying to change my address. I moved last April. This site wants to varify its me by sending a code to the sim on my myfi which has never been able to recieve texts, hasn't been used for over 6 months, and has been disabled by EE..! 

0 Helpful
Katie_B
EE Community Support Team
In response to arpemrock

‎24-01-2023 04:40 PM

Hi @arpemrock. 

I will be able to help further, please check your community inbox. 

Katie

0 Helpful