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EE Constantly Down

Danaphoria
Established Contributor
Established Contributor

‎20-02-2025 10:44 AM

Because my fibre internet tops out at 15mbps down and 1mbps up, I've been using 4G and 5G routers for the past couple of years. When 5G arrived in my area I took a plan with EE for the 5G Superfast plan and for the most part it was great. For the past month and all the way until April, my local mast now is switched off for maintenance from 9am to 4pm and it means that it is impossible to work from home (I work with video).

What can I do? They gave me a £20 credit but I'll still be paying full price for the next couple of months until it comes back. I've taken out a broadband plan but I only have 14 days to decide it's not for me, and it's SLOW. Can I terminate the plan early since my service is being interrupted?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎20-02-2025 11:14 AM

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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